Returns & Exchanges.
1.Return Policy
We accept returns or exchanges only for defective, damaged, or incorrect items. Returns due to a change of mind or personal preference are not accepted.
*Due to the unique nature of our kintsugi pieces, all sales are final unless the item arrives damaged, defective, or not as described.
If you receive a defective, damaged, or incorrect item, please contact us at support@studio-keshiki.com within 14 days of delivery, including your order number and clear photos showing the issue.
Return Conditions
- Items must be unused and in their original condition and packaging, where applicable.
- Proof of purchase is required.
- All returns must be approved in advance.
- Returns sent without prior approval will not be accepted.
Return & Exchange Process
Once your request is approved, we will provide return instructions if necessary.
- Return shipping costs for defective, damaged, or incorrect items will be covered by Studio Keshiki.
- If a return is required, please ship the item within 14 days of receiving our instructions.
- Once the returned item is received and inspected, we will arrange a replacement or refund.
- In some cases, a replacement or refund may be processed based on photos without requiring the item to be returned.
- For one-of-a-kind kintsugi pieces, a refund may be offered if a replacement is unavailable.
Important Notice Regarding Urushi Products:
If you receive a leaking urushi lacquer product, do not touch the lacquer directly, as it may cause skin irritation or allergic reactions.
Please avoid handling the damaged product and contact us immediately with photos of the issue.
2. Refund Policy
Refund Eligibility
- Full refunds are available for orders canceled before shipping preparation begins.
- Once an order has been shipped, shipping fees are non-refundable, except in cases of defective, damaged, or incorrect items.
- Refunds for defective, damaged, or incorrect items will be processed after verification.
- All sales of one-of-a-kind kintsugi pieces are final, except for items that arrive damaged, defective, or not as described.
Refund Process
- Approved refunds will be issued to the original payment method.
- Processing times may vary depending on your bank or credit card provider.
- If a return is required, the item must be received and inspected before a refund is issued.
Lost or Undelivered Packages
- Studio Keshiki is not responsible for packages lost or stolen after the shipping carrier confirms delivery, except where required by applicable law.
- If your package is marked as delivered but cannot be located, please contact us so we can assist you in investigating the issue.
- Customers are responsible for completing any required customs or import procedures. Additional shipping costs resulting from incomplete documentation or failed delivery may be the customer's responsibility.
3. Order Cancellations
-Before Shipping Preparation
Orders may be canceled for a full refund before shipping preparation begins.
-After Shipping Preparation
Once shipping preparation has started, orders cannot be changed or canceled, even if a tracking number has not yet been issued.
If you need to cancel an order, please contact us as soon as possible.
4. Contact Information
For questions regarding returns, exchanges, refunds, or cancellations, please contact us at: