Terms of service.
Last Updated: October 12, 2026
1. Overview
This website is operated by Mridge LLC under the name Studio Keshiki. Throughout the site, the terms “we,” “us,” and “our” refer to Studio Keshiki.
By accessing our website or purchasing our products or services, you agree to the following Terms of Service. Please read them carefully before using our website.
We reserve the right to update these terms at any time by posting changes on our website.
2. Products & Services
Studio Keshiki offers kintsugi workshops, repair services, handcrafted kintsugi pieces, tools, materials, and kits.
We make every effort to provide accurate product descriptions, images, and pricing. However, slight variations in color, appearance, and finish may occur, particularly with handmade and one-of-a-kind items.
We reserve the right to modify product offerings, prices, or availability without prior notice.
3. Orders & Payments
All orders are subject to availability and acceptance.
We reserve the right to refuse or cancel orders due to errors in pricing, product availability, or other circumstances.
Payments must be completed at the time of purchase unless otherwise specified.
Customers are responsible for providing accurate billing, shipping, and contact information.
4. Shipping & Delivery
Shipping times and costs vary depending on the product and destination.
Once an order has shipped, delivery times are subject to the shipping carrier.
Customers are responsible for any applicable customs duties, import taxes, or required documentation for international shipments.
Please refer to our Shipping Policy for further details.
5. Returns, Refunds & Cancellations
Returns and exchanges are accepted only for defective, damaged, or incorrect items.
Due to the unique nature of our one-of-a-kind kintsugi pieces, all sales are final unless the item arrives damaged, defective, or not as described.
Orders may be canceled for a full refund before shipping preparation begins. Once preparation has started, cancellations may no longer be possible.
Please refer to our Returns & Exchanges Policy for complete details.
Nothing in this section limits any rights provided by applicable consumer protection laws.
6. Workshops & Repair Services
Workshop Booking & Cancellation Policy:
-All workshop bookings are final and non-refundable.
-Rescheduling may be accommodated depending on availability and is subject to approval by Studio Keshiki.
-Cancellations and no-shows are not eligible for refunds.
-If Studio Keshiki cancels a workshop, participants will be offered a full refund or the option to reschedule.
Kintsugi Repair Services:
-Each piece entrusted to Studio Keshiki is handled with care and attention.
Due to the delicate nature of ceramics and the traditional kintsugi process, unexpected issues may arise during repair, including the discovery of hidden cracks, structural weaknesses, or previous repairs.
-While we take every reasonable precaution, we cannot guarantee that every piece can be successfully repaired or restored to its original condition.
-If unexpected issues arise, we will contact the customer before proceeding with any significant additional work or charges.
-Customers are asked to disclose any known damage, previous repairs, or significant monetary or historical value before submitting an item.
-Studio Keshiki does not provide appraisals or guarantee the monetary value of items entrusted to us.
-Any responsibility for damage or loss will be determined in accordance with applicable law and the circumstances of the repair.
7. Urushi Safety
-Some of our products and services involve natural urushi lacquer, which may cause skin irritation or allergic reactions.
-Customers and workshop participants are responsible for following the safety instructions provided with our products or during classes.
-Avoid direct skin contact with uncured urushi and keep all materials away from children and pets.
-If a product arrives damaged or leaking, do not touch the lacquer directly. Contact us immediately for assistance.
8. Intellectual Property
-All content on this website, including text, photographs, videos, tutorials, graphics, and designs, is the property of Studio Keshiki or its respective owners unless otherwise stated.
-Content may not be reproduced, distributed, or used for commercial purposes without prior written permission.
9. Third-Party Services
-Our website may use third-party services for payment processing, booking, shipping, and other functions.
-We are not responsible for the content or policies of third-party websites. Please review their respective terms when using these services.
10. Limitation of Liability
-To the extent permitted by applicable law, Studio Keshiki is not liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.
-Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
11. Privacy
-Your personal information is handled in accordance with our Privacy Policy.
-Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
12. Governing Law
-These Terms of Service are governed by the laws of the State of California, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.
13. Changes to Terms
-We reserve the right to update or modify these Terms of Service at any time.
-Changes will be posted on this page with an updated revision date.
14. Contact Information
For questions regarding these Terms of Service, please contact:
Studio Keshiki
Email: support@studio-keshiki.com